CRM software for sales and support

CRM that connects sales, support, and customer operations.

Merot CRM is a web CRM platform for global teams: customer 360, leads, deals, support tickets, tasks, SLA, audit trail, and reporting in one workspace.

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Customer 360Sales pipelineSupport tickets + SLA
Merot CRMTeam dashboard
Live
Merot CRMCustomer work queue
Companies218
Open leads34
Open tickets17
Overdue tasks5
Recent leads
Nova Market1.2M MKD - qualified
qualified
Atlas Support240K MKD - proposal
proposal
Recent tickets
Ticket #1842Billing issue
high
Ticket #1847Onboarding question
open
Upcoming tasks
Follow up with CFODue today
today
360complete customer record
SLAsupport response control
Pipelinelead-to-deal visibility
Deep dives

Explore specific features and services

Each important capability has its own page with details, workflow, FAQ and related modules.

Features

Detailed CRM pages for sales and support

Customers and contacts

Customer 360, activity history, custom fields and audit trail.

Lead management

Sources, qualification, scoring, owners and follow-up.

Sales pipeline

Deals, stages, value, probability, lost reasons and forecast.

Support tickets

Ticket queue, categories, priority, SLA and resolution history.

Customer support

Customer health, escalations, support packages and SLA trends.

Tasks and reminders

Follow-up tasks, due dates, owners, overdue lists and workload.

CRM reporting

Pipeline forecast, conversion, lead sources, SLA and support backlog.

Workflow

Sales, support, and customer success in one record

CRM should not be a contact list. It should show the full customer journey: source, owner, deal, tickets, risk, and the next step.

Customer 360

Companies, contacts, notes, deals, tickets, communication history, ownership, and audit trail.

Sales pipeline

Lead source, qualification, stage, value, probability, owner, tasks, and next steps.

Support operations

Tickets, categories, priority, SLA timers, assignment, internal notes, and customer status.

Operations

From first lead to long-term support

Every customer interaction stays connected, so sales handoff and support history do not disappear after the deal closes.

01

Capture

Collect leads, contacts, source, company data, and qualification notes.

02

Close

Move deals through stages, assign owners, track value, and keep follow-ups visible.

03

Support

Open tickets, monitor SLA, resolve issues, and preserve the account history.

Modules

Modules

Start with the customer record, then add pipeline, tickets, tasks, and reporting as your team needs more structure.

Customers

Companies, contacts, fields, notes, files, ownership, and account health.

Leads

Sources, qualification, routing, enrichment, and follow-up tasks.

Deals

Pipeline stages, values, probability, loss reasons, and forecasts.

Tickets

Support queue, assignment, SLA, categories, and resolution history.

Tasks

Next steps, reminders, ownership, and workload visibility.

Audit trail

Trace changes, ownership handoffs, customer events, and security-sensitive actions.

Pricing

Simple pricing to start

Choose a starting package or book a demo if you need a tailored quote.

Solo

For a small team getting organized.

1,490 MKD/month
+ 300 MKD per additional user
  • Companies + contacts
  • Lead pipeline
  • Tasks + reminders
  • First user included
Start

StudioPopular

For a sales and support team.

2,990 MKD/month
+ 250 MKD per additional user
  • Everything in Solo
  • Support tickets
  • Email + activity timeline
  • Reports
Start

Firm

For a larger organization with processes.

5,990 MKD/month
+ 200 MKD per additional user
  • Everything in Studio
  • SLA + automations
  • Audit trail
  • Custom roles
Start

Enterprise

For larger organizations with custom needs.

Custom/month
Custom pricing by team
  • Everything in Firm
  • Unlimited users
  • SSO
  • Onboarding + migration
Contact for quote

Plan comparison

Higher tiers include the capabilities from the tiers before them.

ItemSoloStudioFirmEnterprise
Price1,490 MKD /month2,990 MKD /month5,990 MKD /monthCustom /month
Limit / add-on+ 300 MKD per additional user+ 250 MKD per additional user+ 200 MKD per additional userCustom pricing by team
Companies + contactsIncludedIncludedIncludedIncluded
Lead pipelineIncludedIncludedIncludedIncluded
Tasks + remindersIncludedIncludedIncludedIncluded
First user includedIncludedIncludedIncludedIncluded
Everything in Solo-IncludedIncludedIncluded
Support tickets-IncludedIncludedIncluded
Email + activity timeline-IncludedIncludedIncluded
Reports-IncludedIncludedIncluded
Everything in Studio--IncludedIncluded
SLA + automations--IncludedIncluded
Audit trail--IncludedIncluded
Custom roles--IncludedIncluded
Everything in Firm---Included
Unlimited users---Included
SSO---Included
Onboarding + migration---Included
A monthly base fee that includes the first user; each additional user is billed per seat.Prices exclude VAT where applicable.
Merot CRM

See if it fits your team.

Book a demo and we will show how Merot CRM organizes sales pipeline, support tickets, SLA, and customer reporting for your team.

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