Customer 360
Companies, contacts, activities, contracts, and support history in one profile.
CRM for sales and support
Customers, leads, and tickets in one working system
Merot CRM connects sales and support teams: every customer has a clear history, every lead has a next step, and every ticket has an SLA.
MK / SQ / EN Role-based access SLA tracking
Workspace
Pipeline
Q2 sales
New leads42
Demo booked18
Proposal11
Support SLA96%
Nova MarketProposal sent1.2M MKD
Arden SupportSLA: 42 minHigh
MK RetailDemo tomorrow380K MKD
Modules
Everything for customer operations
CRM is not only a sales pipeline. The team needs to know who the customer is, what was promised, what is open, and the next step.
Leads and pipeline
Stages, value, source, next step, and sales forecast without spreadsheet chaos.
Support tickets
Priority, SLA, status, assignees, and full conversation history.
Tasks and follow-up
Every call, meeting, and follow-up gets an owner, deadline, and context.
Reporting
Pipeline, SLA, team activity, lead conversion, and loss reasons.
Audit trail
Change tracking, role-based access, and a clear history for every customer.
Workflow
From first touch to support SLA
A lead becomes a customer without losing context. Support tickets stay tied to the company, contract, and latest communication.
Capture
Qualify
Close
Support
Add CRM to the Merot ecosystem
Connect sales, support, and customer history with the same local operating logic as Merot Finance, HRS, Logistics, and Legal.
Start with Merot CRM