Shipment intake
Create shipments from portal, CSV, API, or phone order with instant price and label.
Delivery management
Control every delivery from intake to return
Every step has an owner, status, timestamp, proof, and next action. Dispatchers see what is late, delivered, or needs replanning.
What you get
Delivery management modules
Role ownership
Dispatchers, drivers, branches, agents, and shippers see the work they own.
SLA and delays
Track stuck shipments, failed deliveries, retry attempts, and delay risk.
Notifications
SMS, Viber, WhatsApp, or email for the customer, shipper, and internal team.
Returns
Returned shipments, retry delivery, failure reason, and shipper reconciliation.
Operational reports
Daily volume, delivery rate, failure reasons, COD, drivers, branches, and agents.
How it works
Delivery workflow
Order
The shipper creates an order with address, contact, weight, COD amount, and notes.
Dispatch
The system suggests zone, price, driver, or branch. Dispatcher confirms.
Delivery
The driver scans, notifies the customer, captures proof, and closes the status.
Reconciliation
COD, fees, returns, and commissions flow into daily or monthly reports.
FAQ
Frequently asked questions
Can we track failed deliveries?
Yes. The system stores reason, optional photo, next action, and whether a retry is planned.
Does the customer get tracking?
Yes. The public tracking page shows safe statuses, ETA, and contact instructions.
Can it be used for B2B and B2C?
Yes. It supports high-volume shippers, small stores, branches, and individual shipments.
Are there city-level reports?
Yes. Reports can group by city, zone, branch, agent, driver, shipper, and status.
Related
Other Merot features
Contact
Have a question?
Ask about demo, pricing or a specific workflow. This is the same Merot contact form.