Tracking number
Every shipment gets a public lookup number and an internal operations record.
Customer tracking
Customers know where the parcel is without calling you
Merot Logistics provides a public tracking page with safe statuses, ETA, history, and next-step instructions without exposing private operations data.
What you get
What customers and shippers get
Secure verification
Can require last name, phone, or another short verifier before showing details.
Status history
Created, picked up, in transit, out for delivery, delivered, failed, or returned.
ETA and area
Customer sees expected window and city/area, not private live driver location.
SMS/Viber messages
Automatic messages for picked up, out for delivery, delivered, or failed shipment.
Shipper portal
Shippers track their shipments, export statuses, and see issues without asking for spreadsheets.
How it works
How tracking updates
Creation
The system generates a tracking number and link for SMS, email, or store checkout.
Scanning
Each scan at branch, vehicle, or delivery creates a new status event.
Notification
Customer and shipper receive messages only for statuses that matter to them.
Closure
Delivered, failed, or returned shipments get final proof and reason.
FAQ
Frequently asked questions
Are tracking pages indexed?
No. Individual tracking pages should stay noindex because they are private and not SEO content.
Can tracking run on our domain?
Yes. White-label setup can use your domain, logo, color, and language.
Does it support Macedonian and Albanian?
Yes. Public messages and tracking text can be Macedonian, Albanian, and English.
Does the customer see driver GPS?
Only if you allow it. By default it shows ETA and status, not private live location.
Related
Other Merot features
Contact
Have a question?
Ask about demo, pricing or a specific workflow. This is the same Merot contact form.